Finding the log files can help your support greatly, as the logs lets us know exactly what is going on with your server and app.
If it's not already running, launch Unified Remote and navigate to the icon in the notification area.
This will open a folder containing some files. The ones of note are "Server.log" and "Service.log" (don't worry if "Service.log" is not present - you're not using the service version of the server).
This (or these) file(s) are the ones you need to attach to your support email.