Frequently Asked Questions

Unified Remote only communicates on your local network. I.e. there is a direct connection between the app on your smartphone and the server on your communicate. For best security make sure that you have a good router and firewall. Note that you can configure your router to allow Unified Remote to communicate with the outside world. This enables you to use Unified Remote from a mobile data network. However, in this case you should make sure that you enable password-protection and optionally encryption in the server settings.

The most common issue is that your app is unable to connect to your computer. There are many different things that can cause this problem which is out of our control. Please see this tutorial before contacting us How To Troubleshoot Connection Problems.

Make sure you are using the latest version of Unified Remote Server. We recommend the V3 server. Please see this tutorial for how to upgrade: How To Upgrade Unified Remote Server. If you are using Unified Remote Server V2 then you can try lowering your UAC level.

At the moment we do not support controlling another Android or iOS device from your phone. That is however a feature that we are currently working on and hope to release in the near future.

Hopefully. We try to focus on the most requested features. If you’re a developer then you can create your own remote. See the developers page for more info.

Make sure you are using the latest version of Unified Remote Server. We recommend the V3 server. Please see this tutorial for how to upgrade: How To Upgrade Unified Remote Server.

At the moment Chrome OS is not supported. It is something to we plan to support in the future though.

18 essential Remotes are available in the Free version of the app. 40+ additional Remotes unlocked in the Full version of the app. Unlock the ability to create and use custom Remotes in the Full version. To view a list of all the features please see the following link: http://www.unifiedremote.com/features

Please contact us and send us your order number so that we can investigate further. See also the How to Troubleshoot a Locked License tutorial to see if that helps.

Yes. You have to buy a separate license for each platform (i.e. Android, iOS, Windows Phone).

No, you only pay one time and then you get all the future updates at no cost.

Usually yes. In some countries it is possible to pay with PayPal and with Play Store or App Store gift cards.