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Frequently Asked Questions

Here are some of the most frequently asked questions about Unified Remote.
Something missing? Check our Guides page or Contact our help desk.

  • Why Unified Remote?

    The Unified Remote app gives remote controls for 70+ applications on your computer. It's the easiest way to your home theater, your presentations, or just your mouse and keyboard from a distance. We also support all major platforms both for your computer (Windows, Mac, Linux) and your smartphone (Android, iOS, Windows Phone).

  • How does Unified Remote work?

    The app and server communicate using WiFi or Bluetooth. The server contains all of the different remote controls, with their actions and layouts. It also performs all the hard work of actually controlling and getting information from programs.

    The app on the other hand just displays the layouts for each control and sends the commands to the server.

  • Is it secure?

    Yes, as long as your network is secure. Unified Remote only communicates on your local network. I.e. there is a direct connection between the app on your smartphone and the server on your communicate. For best security, make sure that you have a good router and firewall.

    Note that you can configure your router to allow Unified Remote to communicate with the outside world. This enables you to use Unified Remote from a mobile data network. However, in this case you should make sure that you enable password-protection and optionally encryption in the server settings.

  • I'm having trouble connnecting, what do I do?

    Please see our connection guide for tips and suggestions.

  • Why can't I click or type in certain programs?

    Please see our Windows UAC guide for tips and suggestions.

  • Why is my license not allowed?

    Please contact us and send us your order number so that we can investigate further.

  • Is there a server for Android or iOS?

    No, not at the moment. It is something we plan on supporting in a future release.

  • Will you add a remote for ...

    Hopefully. We try to focus on the most requested features. If you're a developer then you can create your own remote. See our developers page for more info.

  • Do I have to buy the app on all my devices?

    You have to buy a separate license for each platform (i.e. Android, iOS, Windows Phone).

  • Mouse movement doesn't work or jumps to the corner

    Reinstall the server and de-select the option to install the driver / driver input simulation.